Sample weekly digest

Planet Fitness (iOS app)

150 most recent App Store reviews · Sep 22 – Nov 1, 2026

Avg rating1.83★
1–2★ reviews113 / 150
Negative share75%

Recurring complaint themes

Keyword counts in negative reviews; one review can match several.

App update / UX
61
Check-in & guest pass
48
Login / logout
18
Billing / cancel
17
Workout logging
16
Suggested action: a recent app update made the check-in and guest-pass flow worse and caused forced logouts. These are the two largest complaint clusters, and they show up in reviews posted every day.

Most recent negative reviews flagged

● 2026-11-01 · 2★ · Disappointing update

The app was updated recently and the UX is a huge downgrade. Scanning someone’s guest pass went from a fairly simple process to a chore. Now you have to scroll way below the fold to a PF Routines section where a teeny ti…

● 2026-11-01 · 1★ · Great Gym, Terrible App

The new update to this app makes it way too hard to check in both myself and whatever guests I might bring with me. I don’t need an animation telling me I’ve checked in-I know I checked in, I just did it! I shouldn’t hav…

● 2026-10-31 · 1★ · Ruined my night

Apparently the day passes are reserved for people who are 18 or older, but memberships aren’t according to this lady I talked to over the phone. I had already gone and gotten a day pass before and had a stupid waiver sig…

● 2026-10-31 · 1★ · Cancel my membership

I am about to cancel my membership because the app won’t let me sign in. It only gives me a join now option.…

● 2026-10-31 · 1★ · Logs me out every day!!!

It use to be a 5 star app, before a recent update !!! It’s annoying that everyday it logs me all the way out and I have to wait for them to email me a verification code. Can this be fixed somehow ?…

● 2026-10-29 · 1★ · App animation

I’ve always hated how many clicks it takes to get from my card to the guest card and they somehow made it worse by adding a useless animation when you sign in and have to back out and scroll down to get to the guest memb…

● 2026-10-28 · 1★ · Fix the Log portion

Some of us like to keep log of our workouts. Please make a full list of all machines to choose from to log. This should be a basic function given we pay for a membership.…

● 2026-10-28 · 1★ · Logging in sucks

Why can’t I log in with Face ID? Everytime I want to log in, I enter my email and it automatically emails me a code. I have to click a different button to just use my password. Now I have a thousand emails in my box. Jus…

● 2026-10-27 · 1★ · Reorganize the App

It has been difficult to check a guest in with this latest update. Please place check in up top or allow for the GUI to be reorganized. Makes for a long check in when it was easy-ish before. Update (10/27/26): somehow i…

● 2026-10-26 · 1★ · Check in

My app isnt checking in the days i go !!…

Source: Apple's public App Store customer-review RSS feed (app id 399857015, US store), the 150 most recent reviews, 2026-09-22 to 2026-11-01. Pulled Nov 3, 2026. Limitation: these are app reviews for a multi-location brand, not per-location Google/Yelp reviews. A paid edition would cover location reviews through each client's own authorized Google Business Profile access.